Using NSRF Protocols vs. Ongoing CFG Work by Michele Mattoon

Many people know of NSRF through the incredible library of protocols and activities available on our website—NSRFharmony.org. Because our legacy protocols and activities have long been freely offered, educators have used them for years, sometimes without the benefit of CFG® coaches’ training or the support of a trained coach. While our policy of free access has benefited educators, it sometimes caused confusion between using our protocols and the longer-term goals of Critical Friends Group® communities: intentionally improving individual practice and school culture.

Perhaps a good way to begin to sort out this difference is to define both protocols and Critical Friends Group communities.

A protocol is a structured process or set of guidelines to promote meaningful, efficient communication, problem solving and learning. Protocols give time for active listening and reflection so all voices in the room are heard and honored.

A Critical Friends Group community is a variety of Professional Learning Community (PLC) so unique that the U.S. Government registered it for us as a trademark. CFG communities consist of 5-12 members who commit to improving their practice through collaborative learning, the use of NSRF protocols, and meeting at least once a month for about two hours. Critical Friends Group coaches create an environment of trust allowing participants to give and receive feedback most effectively, and to use our protocols and activities to help students, teachers, and administrators create a culture of collaboration.

Decades ago, a group of educators was recruited to develop structured tools to help their colleagues nationwide continually improve their work and develop best practices. This group became the NSRF, the National School Reform Faculty. Every day we strive to fulfill our mission, “empowering educators to create meaningful learning experiences for all by collaborating effectively in reflective, democratic communities that foster educational equity and social justice.”

Notice that nowhere in the mission statement are protocols mentioned. Protocols are widely useful tools to get productive work done in efficient and effective ways, and CFG communities are only one of the places where that can happen. Let’s explore why Critical Friends Group communities (not just our protocols) can be vital to positive school culture change.

Establishing a time and vehicle for continuous improvement acknowledges its value. When institutions give time and money to something, they convey their core beliefs and priorities. Schools and districts often say they want faculty continually to improve their practice. But unless the administration supports that statement with actual coaches’ training (giving the staff the tools to improve) and sets aside time for the tools to be used productively, significant improvement is unlikely to occur.

Proper training is vital. Without training, members of a PLC don’t know how they are supposed to talk about important issues, how to translate conversations into actions, how to feel safe enough to do the hardest, scariest work. Conversely, if a school spends the time and money it takes to train faculty as CFG coaches but doesn’t incorporate time in their schedule for CFG meetings to occur, the likelihood educators will “find time” is very small.

However, once a school gets a critical mass of CFG coaches trained (one coach per 5-10 staff) and the coaches begin to consistently use that training in regular CFG sessions, the work simply becomes part of a school’s culture. Everyone expects to learn best practices throughout their career, treats one another with more respect, and gives feedback with more care. Protocol use will spread throughout the school, ensuring that learning happens continually and meetings will accomplish more, faster.

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Significant change takes time. Many teachers will tell you how frustrating it is when new initiatives are introduced, only to be implemented poorly or completely abandoned six months later because they “weren’t working” or “didn’t show measurable positive results.” But big changes don’t usually happen that quickly. As CFG meetings become a regular, eagerly-anticipated event on everyone’s calendar, their impact becomes deeper and more meaningful. School leaders who survey their CFG community members regularly find many participants reporting a positive change during the first year of imple-mentation. Admittedly, the impact on markers like test scores may take longer to develop.

Using protocols in staff meetings often increases productivity and efficiency. Using NSRF protocols in trusted CFG communities creates a stronger working environment, a better education for our students, and more satisfied teachers who want to keep collaborating with one another to learn and grow.

All members fully participate. CFG communities are deliberately small so all participants can feel a strong sense of belonging and engagement. Everyone doing CFG work is expected to participate in two ways. One: they must give feedback on work that their critical friends bring to the meetings. Two: at some point during the school year, they must bring a piece of their own work or their students’ work for the group to examine. In this way, there is assurance each participant will actively engage.

All teachers are leaders and must be responsible for their own learning. “Teachers as leaders” is a phrase heard often among educators. Most use it to acknowledge that teachers are leaders in their classrooms and may take on other roles such as mentoring or coaching.

However, many schools and districts direct teachers to lead by guiding their own learning—consistently trying new techniques, strategies, technology, and other tools in their classrooms. When a teacher belongs to a CFG community, participants commit to taking on this “learning leadership” role. Because of the trust built up in the group, all members can consistently work collaboratively to give each other honest feedback and informed ideas about how to improve their practice, how problems might be solved or new content created.

Protocols = tools. Critical Friends Group = environment for improvement and cultural change.

When the majority of educators participate in regular CFG meetings, you will see improvement spreading throughout the entire school or district. Everyone becomes more connected and collaborative in the meetings, and feels continual support to learn and grow. Empowered to take control of their own learning, the CFG members contribute positively to school culture. As useful as they are, protocols alone cannot initiate and sustain substantive organizational change.

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Email nsrf@nsrfharmony.org to discuss a private, customized CFG training. If bringing a training to your school or organization isn’t possible, NSRF has multiple OPEN CFG Coaches’ training options available this Summer 2024! Send a small group of educators from your place of learning, or, if you are an individual who has longed to be a certified CFG coach, join us this summer — and bring a friend! Email us about group discounts!  

Michele Mattoon

By Michele Mattoon, NSRF Executive Director

Michele Mattoon, NSRF Executive Director & Facilitator, has led the NSRF since 2009 and previously was an elementary coordinator and teacher.